:root{--primary: #2563eb;--primary-dark: #1d4ed8;--primary-soft: #eff6ff;--bg: #f1f5f9;--surface: #ffffff;--surface-2: #f8fafc;--border: #e7ebf0;--text: #0f172a;--text-soft: #475569;--muted: #94a3b8;--sidebar-bg: #ffffff;--sidebar-text: #64748b;--sidebar-strong: #0f172a;--sidebar-hover: #f1f5f9;--sidebar-active-bg: #eff6ff;--sidebar-active-text: #2563eb;--sidebar-border: #e7ebf0;--radius: 14px;--radius-lg: 18px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow: 0 4px 16px rgba(15, 23, 42, .08);--shadow-lg: 0 18px 40px rgba(15, 23, 42, .16);--fd-font-sans: "Inter", "Sarabun", "Helvetica Neue", Arial, sans-serif;--fd-font-mono: "JetBrains Mono", "IBM Plex Mono", Menlo, Consolas, monospace;--font: var(--fd-font-sans)}[data-theme=dark]{--bg: #0b1120;--surface: #141c2e;--surface-2: #1b2438;--border: #28324a;--text: #e8edf6;--text-soft: #aeb9cc;--muted: #6b7689;--primary-soft: #1e253c;--sidebar-bg: #0c1326;--sidebar-text: #aeb9cc;--sidebar-strong: #ffffff;--sidebar-hover: rgba(255, 255, 255, .07);--sidebar-active-bg: rgba(37, 99, 235, .22);--sidebar-active-text: #bfdbfe;--sidebar-border: #28324a;--shadow: 0 4px 16px rgba(0, 0, 0, .4);--shadow-lg: 0 18px 40px rgba(0, 0, 0, .5)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;transition:background .25s,color .25s}button{font-family:inherit;cursor:pointer}input,select,button,textarea{font-size:14px;font-family:inherit}code,pre,kbd{font-family:var(--fd-font-mono)}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:var(--border);border-radius:6px}::-webkit-scrollbar-thumb:hover{background:var(--muted)}.muted{color:var(--muted)}.full-center{display:flex;align-items:center;justify-content:center;height:100%}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes pop{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:none}}@keyframes 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.15s}.theme-toggle:hover{background:var(--sidebar-hover);color:var(--sidebar-strong)}.sidebar-footer{display:flex;align-items:center;gap:8px;border-top:1px solid var(--sidebar-border);padding-top:14px}.me{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.me-name{color:var(--sidebar-strong);font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.me-role{color:var(--muted);font-size:11px;text-transform:capitalize}.icon-btn{background:transparent;border:none;color:var(--muted);padding:8px;border-radius:8px;display:grid;place-items:center}.icon-btn:hover{background:var(--sidebar-hover);color:var(--sidebar-strong)}.content{flex:1;min-width:0;overflow:hidden;animation:fadeUp .25s ease}.avatar-wrap{position:relative;flex-shrink:0}.avatar{border-radius:50%;color:#fff;font-weight:700;display:grid;place-items:center;box-shadow:var(--shadow-sm)}.avatar-badge{position:absolute;bottom:-2px;right:-2px;font-size:8px;font-weight:800;color:#fff;padding:2px 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label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--text-soft)}.auth-form input{padding:12px 14px;border:1px solid var(--border);border-radius:11px;outline:none;background:var(--surface-2);color:var(--text);transition:border .15s,box-shadow .15s}.auth-form input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb29}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border:none;padding:13px;border-radius:11px;font-weight:700;transition:transform .12s,box-shadow .15s;box-shadow:0 8px 20px #2563eb59}.btn-primary:hover{transform:translateY(-1px)}.btn-primary:disabled{opacity:.6;cursor:default;transform:none}.auth-error{background:#fef2f2;color:#dc2626;padding:10px 12px;border-radius:10px;font-size:13px}[data-theme=dark] .auth-error{background:#3b1418}.auth-hint{margin-top:20px;text-align:center;font-size:12px;color:var(--muted)}.auth-hint code{background:var(--surface-2);padding:2px 6px;border-radius:5px;color:var(--text-soft)}.inbox{display:grid;grid-template-columns:350px 1fr 290px;height:100vh}.inbox-left{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;background:var(--surface)}.inbox-header{padding:20px 16px 12px}.inbox-header h2{margin:0 0 14px;font-size:19px;font-weight:800}.search-box{display:flex;align-items:center;gap:8px;background:var(--surface-2);border:1px solid var(--border);border-radius:11px;padding:9px 13px;color:var(--muted);transition:border .15s}.search-box:focus-within{border-color:var(--primary)}.search-box input{border:none;background:transparent;outline:none;flex:1;color:var(--text)}.filter-row{display:flex;gap:6px;padding:0 16px 10px;flex-wrap:wrap}.chip{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--border);background:var(--surface);padding:5px 12px;border-radius:999px;font-size:12px;font-weight:600;color:var(--text-soft);transition:all .15s}.chip:hover{border-color:var(--primary)}.chip.active{background:var(--primary);border-color:var(--primary);color:#fff}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.convo-list{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1}.list-empty{padding:50px 20px;text-align:center}.convo-item{display:flex;gap:12px;padding:13px 16px;border-bottom:1px solid var(--border);cursor:pointer;transition:background .12s}.convo-item:hover{background:var(--surface-2)}.convo-item.active{background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.convo-main{flex:1;min-width:0}.convo-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.convo-name{font-weight:700;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.convo-time{font-size:11px;color:var(--muted);flex-shrink:0}.convo-bottom{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:3px}.convo-preview{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.convo-preview.typing{color:var(--primary);font-weight:600;font-style:italic}.unread-badge{background:var(--primary);color:#fff;font-size:11px;font-weight:700;min-width:19px;height:19px;border-radius:9px;display:grid;place-items:center;padding:0 5px;box-shadow:0 2px 6px #2563eb66}.convo-meta{display:flex;align-items:center;gap:6px;margin-top:7px;flex-wrap:wrap}.convo-status{font-size:11px;color:var(--muted)}.assignee-pill{font-size:10.5px;font-weight:700;color:var(--text-soft);background:var(--surface-2);border:1px solid var(--border);padding:1px 7px;border-radius:999px}.tag-chip{background:var(--primary-soft);color:var(--primary-dark);font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px}[data-theme=dark] .tag-chip{color:#93c5fd}.skeleton{pointer-events:none}.sk-avatar{width:44px;height:44px;border-radius:50%;flex-shrink:0}.sk-line{height:10px;border-radius:6px;margin:6px 0}.sk-avatar,.sk-line{background:linear-gradient(90deg,var(--surface-2) 25%,var(--border) 37%,var(--surface-2) 63%);background-size:400% 100%;animation:shimmer 1.4s infinite}.w40{width:40%}.w60{width:60%}.w90{width:90%}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.empty-state{text-align:center;max-width:280px;animation:fadeUp .3s 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var(--border);color:var(--muted);font-size:11px;font-weight:600;padding:3px 12px;border-radius:999px}.bubble-row{display:flex;margin-top:8px;animation:fadeUp .2s ease}.bubble-row.grouped{margin-top:2px}.bubble-row.outbound{justify-content:flex-end}.bubble{max-width:66%;padding:9px 13px;border-radius:16px;background:var(--surface);box-shadow:var(--shadow-sm);border:1px solid var(--border)}.bubble-row.inbound .bubble{border-bottom-left-radius:5px}.bubble-row.outbound .bubble{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border:none;border-bottom-right-radius:5px}.bubble-row.grouped.inbound .bubble{border-top-left-radius:5px}.bubble-row.grouped.outbound 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var(--border);background:var(--surface-2);color:var(--text-soft);padding:7px 12px;border-radius:999px;font-size:12.5px;transition:all .15s}.quick-reply:hover{border-color:var(--primary);color:var(--primary)}.emoji-panel{display:flex;gap:4px;padding:10px 20px;background:var(--surface);border-top:1px solid var(--border);animation:fadeUp .15s ease}.emoji-btn{border:none;background:transparent;font-size:22px;padding:4px 6px;border-radius:8px;line-height:1}.emoji-btn:hover{background:var(--surface-2)}.composer{display:flex;align-items:center;gap:8px;padding:13px 20px;background:var(--surface);border-top:1px solid var(--border)}.compose-tool{background:transparent;border:none;color:var(--muted);width:38px;height:38px;border-radius:10px;display:grid;place-items:center;flex-shrink:0;transition:all .15s}.compose-tool:hover{background:var(--surface-2);color:var(--primary)}.compose-tool.active{background:var(--primary-soft);color:var(--primary)}.composer input{flex:1;border:1px solid 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var(--border)}.details-name{font-weight:800;font-size:16px;margin-top:6px}.details-channel{font-size:12px;font-weight:700}.details-section{padding:18px 0;border-bottom:1px solid var(--border)}.details-section h4{margin:0 0 11px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}.seg-group{display:flex;gap:6px}.seg{flex:1;border:1px solid var(--border);background:var(--surface);color:var(--text-soft);padding:8px 4px;border-radius:9px;font-size:12px;font-weight:700;transition:all .15s}.seg:hover{border-color:var(--primary)}.seg.active{color:#fff;border-color:transparent}.select{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);color:var(--text);outline:none}.select:focus{border-color:var(--primary)}.tag-edit{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.tag-chip.removable{display:inline-flex;align-items:center;gap:4px}.tag-chip.removable 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var(--border);border-radius:9px;padding:9px 11px;outline:none;background:var(--surface-2);color:var(--text)}.tag-add input:focus{border-color:var(--primary)}.tag-add-btn{border:none;color:#fff;width:38px;border-radius:9px;display:grid;place-items:center;flex-shrink:0;transition:filter .12s}.tag-add-btn:hover{filter:brightness(1.08)}.tag-hint{display:flex;align-items:center;gap:6px;margin-top:8px;font-size:11.5px;color:var(--muted)}.quick-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:11px}.quick-tag{display:inline-flex;align-items:center;gap:5px;border:1px dashed var(--border);background:transparent;color:var(--muted);font-size:11px;padding:4px 9px;border-radius:999px}.quick-tag:hover{border-color:var(--primary);color:var(--primary)}.quick-tag-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.dashboard{padding:30px 34px;height:100vh;overflow-y:auto}.dashboard h2{margin:0 0 24px;font-size:22px;font-weight:800}.stat-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;margin-bottom:28px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;display:flex;align-items:center;gap:14px;box-shadow:var(--shadow-sm);transition:transform .15s,box-shadow .15s;animation:fadeUp .3s ease backwards}.stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.stat-icon{width:46px;height:46px;border-radius:13px;display:grid;place-items:center;flex-shrink:0}.stat-value{font-size:27px;font-weight:800;line-height:1}.stat-label{font-size:12px;color:var(--muted);margin-top:5px}.chart-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(330px,1fr));gap:20px}.chart-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow-sm)}.chart-card h3{margin:0 0 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